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Terms & Conditions

By placing an order through this website you agree to the terms and conditions set out below:



In accordance with the UK Distance Selling Regulations, you may cancel your order at any time up to 7 working days starting from the day after you receive the delivery.  Unless the item you are returning is damaged or faulty, you will have to pay the return postage, and we will refund or exchange the goods excluding any postage costs.

Before sending any return, please contact us to receive a returns reference number – without this we cannot accept a return.  When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery. Goods should be returned in ‘as new’ condition along with the original packing, unopened, where applicable to:

Value Floors (Hall Green) Ltd

1142 Stratford Road, Hall Green, B28 8AE

Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. We’ll exchange the item or refund the cost of the goods whichever you prefer. Please be advised any postage costs will be deducted from the refund if we are not at fault.

This returns policy does not affect your statutory rights as a consumer.


Free delivery over orders of £1,000. If selecting ‘local/shop pickup’ please leave 48 hours before collection and call the store prior to collection to confirm your items are in stock.


All purchases made via this Website are subject to these Terms and Conditions.

You must accept and agree to these Terms and Conditions before making any purchase from this Website.

We accept payment using by credit or debit card – card types accepted are displayed on our website and on payment pages.

All transactions will be processed in British Pounds Sterling (GBP). Where the customer’s card is based on a different currency, the amount will be charged in GBP and converted to the local currency at the prevailing exchange rate operated by our clearing merchant bank.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.

All orders placed by you and purchases of goods by you from us are subject to acceptance by us – All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) us delivering the goods to you; or (ii) by providing the goods you have purchased to you in-store, at which point a legally binding contract is constituted between you and us. We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.

The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.


Many factors such as the size of your order, currency and raw material price variations, manufacturer price changes and competitor prices affect the price of product that we sell.

Prices listed on our web site are not binding, however should the prices differ we will advise you immediately.  Errors and omissions excepted.

Prices listed are valid for website orders only. These prices are not available in store.


Unless stated otherwise, all orders will be sent according to the latest manufacturers specifications for that product.

Orders for accessories will automatically be matched to the flooring type and colour of the associated flooring being purchased.

Where accessories are purchased on there own, we will send the default decor/colour for the chosen decor/colour from the items colour drop down menu. If you are matching accessories to a specific part no or manufacturers product code, you must enter this information in the Additional Delivery information. This can be found in the checkout area of the site.

We reserve the right to substitute for the nearest alternative when additional information is not given within the additional Delivery information box.


All goods remain the property of Value Floors (Hall Green) Ltd until such time as they have been paid for in full.